Rene Andre Olivo Romero

Design and deliver training for Microsoft 365/Entra support teams, evaluate call quality, provide feedback, and create performance improvement action plans. Developed QA guidelines, scripted QA forms, and innovative tools including a comment generator and ticket tracker to enhance team efficiency and consistency.

Provided technical assistance to IT departments leveraging Google Cloud services. Conducted meetings with IT heads, analyzed logs and metrics using SQL queries, and recommended architectures/solutions for serverless implementations. Specialized in troubleshooting complex cloud infrastructure issues.

Assisted developers building integrations with Google Workspace API libraries using JavaScript, Python, and Node.js. Implemented SSO solutions using SAML, OpenID Connect, and OAuth 2.0 protocols for enterprise organizations.

Managed prospect outreach and client consultations, created payment tracking reports, developed business strategies with CEO, analyzed performance metrics, and provided Spanish translation services for promotional materials.

Provided technical solutions through upgrade recommendations and comprehensive technical support for hosting services.

Trained new hires and created comprehensive training materials for social gaming products. Developed soft skills programs to improve customer satisfaction metrics and supervised new employees during their nesting period.